Refund & Cancellation policy
Refund Policy for MY DREAM TEST
Effective Date: [1 September, 2024]
Thank you for choosing MY DREAM TEST for your online test series needs. We are committed to providing a high-quality experience for all our users. Please read our refund policy carefully to understand our practices regarding refunds.
1. Eligibility for Refund
Refunds are applicable only under the following conditions:
Technical Issues: If you experience technical issues that prevent you from accessing our tests or services, please contact our support team within 48 hours of encountering the problem.
Duplicate Payments: If you have been charged more than once for the same test series due to an error, please contact us within 7 days of the transaction.
Incorrect Charges: If you believe you have been incorrectly charged, please provide us with the details of the issue within 7 days of the transaction.
2. Non-Refundable Items
The following items and services are non-refundable:
Completed exam : Once a contest has been started or joined , no refund will be issued.
Cash Rewards: Cash rewards given based on rankings are non-refundable and are subject to the rules of the competition.
Subscription Fees: Fees for subscription-based access are non-refundable.
3. Refund Process
To request a refund, please follow these steps:
Contact Us: Reach out to our support team via nareshkatariya1996@gmail.com with details of your issue.
Provide Information: Include your account details, transaction ID, and a description of the issue.
Review: Our team will review your request and determine eligibility. We may request additional information if needed.
Decision: You will receive a response within 7 business days. If approved, refunds will be processed to the original payment method within 7-10 business days.
4. Cancellation Policy
If you wish to cancel a subscription or ongoing service, please do so before the next billing cycle. Cancellations will prevent future charges but will not result in a refund for any payments already made.
5. Changes to the Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be communicated through the app or via email.
6. Contact Us
For any questions or concerns regarding refunds, please contact us at:
Email: care@mydreamtest.com
Whatsapp: +916378904968
We appreciate your understanding and cooperation. Your satisfaction is important to us, and we strive to provide the best service possible.
Thank you for using MY DREAM TEST!
Sincerely,
The MY DREAM TEST Team